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Struktur des OTRS

• Login: https://otrs.piratenbrandenburg.de/

Admin

admin -> AG Technik

User

• ChristophB.
• Clara
• FireFox
• RicoB CB
• Tramp
• Veit
• Ike
• Bastian
• uk
• MarcelCB
• MvG

jede Gruppe ist NUR für die zugehörige Queue vollumfänglich (r/w) zuständig

Gruppen

• AG PrÖA (PrÖA)
• AG Technik (Tech)
• LaVo
• LGS
• Mitgliederverwaltung (MiVe)
• Mitgliederbetreuung (MiBe)
• SPAM-Manager (SPAM)

Rollen

• LGS
• LaVo
• Mitgliederbetreuung (MiBe)
• Mitgliederverwaltung (MiVe)
• PrÖA
• AG Technik (Tech)

Queues (strukturiert)

# = Dummy/Platzhalter - inaktive Queues

• LV (#)
  • AGs (#)
    • AG PrÖA (PrÖA
    • AG Technik (Tech)
  • LaVo
    • LGS
    • Mitgliederverwaltung (MiVe)
  • Mitgliederbetreuung (MiBe)
  • Verbände (#)
• SPAM-Manager (SPAM)

User <> Rollen

Christoph B.       |MiBe|LGS |
Clara              |LaVo|LGS |MiBe|PrÖA| 
FireFox            |LaVo|LGS |MiBe|PrÖA|SPAM|Tech|
RicoB CB           |PrÖA|
Tramp              |LaVo|LGS |MiBe|MiVe|
Veit               |MiBe|
Ike                |LaVo|LGS |MiBe|MiVe| 
Bastian            |LGS |
uk                 |Tech|
MarcelCB           |Tech|
MvG                |LaVo|LGS |

Berechtigungen - Erklärung

RO > Read Only
MI > Move Into
CR > Create
NO > Note
OW > Owner
PR > Priority
RW > Read / Write (Full Access)

Rollen <> Gruppen

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
LaVo       |AG PrÖA     |x |x |  |  |  |  |  |
LaVo       |AG Technik  |  |x |x |  |  |  |  |
LaVo       |LaVo        |x |x |x |x |x |x |x |
LaVo       |LGS         |x |x |x |x |x |x |x |
LaVo       |MiBe        |  |x |x |  |  |  |  |
LaVo       |MiVe        |x |x |x |  |  |  |  |
LaVo       |SPAM        |  |x |  |  |  |  |  |

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
LGS        |AG PrÖA     |  |x |x |  |  |  |  |
LGS        |AG Technik  |  |x |  |  |  |  |  |
LGS        |LaVo        |  |x |x |  |  |  |  |
LGS        |LGS         |x |x |x |x |x |x |x |
LGS        |MiBe        |  |x |x |  |  |  |  |
LGS        |MiVe        |  |x |x |  |  |  |  |
LGS        |SPAM        |  |x |  |  |  |  |  |

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
MiBe       |AG PrÖA     |  |  |  |  |  |  |  |
MiBe       |AG Technik  |  |x |x |  |  |  |  |
MiBe       |LaVo        |  |x |x |  |  |  |  |
MiBe       |LGS         |  |x |x |  |  |  |  |
MiBe       |MiBe        |x |x |x |x |x |x |x |
MiBe       |MiVe        |  |x |x |  |  |  |  |
MiBe       |SPAM        |  |x |  |  |  |  |  |

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
MiVe       |AG PrÖA     |  |  |  |  |  |  |  |
MiVe       |AG Technik  |  |  |  |  |  |  |  |
MiVe       |LaVo        |  |x |x |  |  |  |  |
MiVe       |LGS         |  |  |  |  |  |  |  |
MiVe       |MiBe        |  |x |x |  |  |  |  |
MiVe       |MiVe        |x |x |x |x |x |x |x |
MiVe       |SPAM        |  |x |  |  |  |  |  |

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
PrÖA       |AG PrÖA     |x |x |x |x |x |x |x |
PrÖA       |AG Technik  |  |  |  |  |  |  |  |
PrÖA       |LaVo        |  |x |x |  |  |  |  |
PrÖA       |LGS         |  |  |  |  |  |  |  |
PrÖA       |MiBe        |  |  |  |  |  |  |  |
PrÖA       |MiVe        |  |  |  |  |  |  |  |
PrÖA       |SPAM        |  |x |  |  |  |  |  |

Rollenname | Gruppename |RO|MI|CR|NO|OW|PR|RW|
Tech       |AG PrÖA     |  |  |  |  |  |  |  |
Tech       |AG Technik  |x |x |x |x |x |x |x |
Tech       |LaVo        |  |x |x |  |  |  |  |
Tech       |LGS         |  |  |  |  |  |  |  |
Tech       |MiBe        |  |  |  |  |  |  |  |
Tech       |MiVe        |  |  |  |  |  |  |  |
Tech       |SPAM        |  |x |  |  |  |  |  |